01544nas a2200205   4500000000100000000000100001008004100002260000800043653002200051100001800073700001600091700001500107700002800122700001600150245007400166300001000240490000700250520106700257022001401324       2025                            d  cmay10adigital inclusion1 aMaedeh Zolbin1 aSari Kujala1 aGunilla en1 aKristina Eriksson-Backa1 aIsto Huvila00aDigital Inclusion among Older Adults: Identifying Potential Solutions  a51-720 v213 aTechnology could assist older adults in managing their lives independently, yet many face challenges in using it. This article explores solutions from the perspective of older adults to address the challenges. A qualitative research approach was used, featuring 15 semi-structured interviews with individuals aged 65 or above. Data was analysed thematically. Findings indicated the effective role of education in supporting older adults  digital inclusion by supporting their digital skills, self-efficacy, and fostering positive emotions toward technology. Real-time support provided by assistive technology like chatbots for non-critical online tasks emerged as useful for maintaining older adults  engagement with technology. Additionally, user-friendly designs of smart devices and e-services with clear instructions were identified as essential. Furthermore, our findings underscore the need to identify different motivational factors to encourage a broad range of older adults and realign fair social norms to foster technology use within this demographic.  a1795-6889